Fenn Wright is East Anglia’s leading independently owned partnership of Chartered Surveyors, estate agents and commercial property experts. Established in the region for over 250 years, the firm recently expanded and now operates from 12 high profile locations in Essex and Suffolk. We aim to mix traditional methods with a modern approach, using cutting edge technology and our wealth of experience to deliver results for our clients. Fenn Wright is a multidiscipline firm, specialising in residential sales and lettings, commercial agency, rural, water and leisure property services, RICS valuations, building consultancy and property management. At Fenn Wright, we pride ourselves on our reputation and strive to deliver a high level of service, regularly achieving five-star reviews. Vacancy Details Working within a busy and collaborative Residential Lettings team, we are looking for a professional, personable and motivated person to join our team as a Lettings Negotiator. The successful candidate will be expected to work at the highest standard and be committed to delivering outstanding customer service to both tenants and landlords. Previous experience is preferred and knowledge of the local area would be a distinct advantage. Key Responsibilities Speaking with potential tenants, assessing what their exact needs and requirements are and building rapport. Promoting properties. Arranging and overseeing viewings of properties for potential tenants. Speaking with landlords and other parties involved in the rental. Answering queries from clients and potential clients via email, telephone Negotiating between property owners and potential tenants to find a mutually beneficial agreement. Explaining the tenancy applications, referencing/progressing of application, arranging signing of agreements. Organising the payment of money due. Troubleshooting when problems arise. Keeping administrative systems up to date. Adhering to the relevant guidelines set by law at all times. Experience At least two year’s industry experience Up to date with trends in the local residential lettings market Customer/client management Essential Skills Strong communication skills Strong attention to detail Organised Driven/Ambitious Work well under pressure Ability to work independently as well as a team player Personal Attributes Confident Proactive/self-starter Willingness to learn Strong work ethic Punctual Approachable Professional Hours of work 9:00am to 5:30pm Monday – Friday and 1 in 2 Saturdays 9:00am to 3:00pm. Where a Saturday is worked a weekday will be given in lieu. Benefits 23 days holiday, rising to 25 days in the third holiday year plus Public Bank Holidays Complimentary birthday day off Pension Life Insurance Medical Cash Plan We understand the need for discretion and confidentiality and offer experienced individuals the opportunity to talk in the strictest of confidence regarding career options with Fenn Wright. Please contact Roseanna Seaton, Head of Operations, directly on 01206 245886 or res@fennwright.co.uk Unfortunately we are unable to respond to each and every application. If you have not heard from us within the next 2 weeks, please assume you have not been successful on this occasion. On behalf of the firm, we would like to thank you for taking the time to apply. Candidates require a full clean driving licence and must be eligible to work in the United Kingdom to apply for this position under the necessary individual eligibility criteria. Fenn Wright LLP do not hold a sponsorship licence.