ServiceNow CSM/ITSM Architect - 6 Month Contract (Inside IR35) - Hybrid
We are seeking an experienced ServiceNow CSM/ITSM Architect to design, implement, and maintain ServiceNow solutions for enterprise clients across diverse industries. This role will have a significant impact by enabling clients to streamline their customer service and IT operations through scalable, efficient, and integrated ServiceNow architectures.
Key Responsibilities:
* Analyze business requirements and translate them into ServiceNow CSM technical solutions.
* Develop architectural blueprints and functional designs for CSM implementations.
* Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.).
* Ensure solutions are scalable, reliable, and aligned with future business needs.
* Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment.
* Maintain and enhance existing ServiceNow CSM applications and modules.
What You Will Ideally Bring:
1. Proven experience as a ServiceNow Architect with specialization in CSM module.
2. Expertise in ServiceNow CSM deployments, including case management, workflows, and portals.
3. Hands-on experience with integration solutions: REST, SOAP, APIs, MID Server, Integration Hub.
4. Experience leading multiple ServiceNow implementation projects, including 3+ full life cyc...