About The Role
As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC) and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.
You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents.
Reports to: Operations Manager
Key duties and responsibilities
* Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
* Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
* Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
* Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
* Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
Skills and attributes
* Previous experience managing a nursing / residential home.
* A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
* Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
* A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
* Enthusiasm and passion for developing high levels of person‑centred care.
* Ability to actively participate in the growth and development of the care service.
Education and qualification
* Preferably NMC registered nurse with relevant post‑registration experience (desirable but not essential).
What will you gain?
* St Clements Nursing Home, Norwich, Norfolk
* Pay:: £60,000 per year (depending on experience)
* Type: Permanent
* Shift: Days
* £3,000 Welcome Bonus
* Excellent PRP
* Additional bonuses based on excess profit
Benefits
* Comprehensive induction and training programme.
* Opportunities for career development and progression.
* Employee Assistance Programme
* Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
* Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
* We’ll pay for your full DBS disclosure
* Annual NMC PIN renewal paid
* £3,000 Welcome bonus
* Excellent performance related bonus
* Additional bonuses based on excess profit
* 25 days annual leave plus bank holidays entitlement
* Relocation assistance provided
Location
Set in a sought‑after residential area of Norwich, St Clements is a boutique, luxury care home offering nursing and residential care in an environment that combines the feel of a cosy family home with the highest hotel standards. Residents enjoy superb food and activities.
170 St Clements Hill, Norwich NR3 4DG
Your right to work in the UK
In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
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