Closing date: 07 December 2025 About The Role Are you passionate about driving service excellence and continuous improvement? We are looking for a dynamic and experienced Quality and Performance Coordinator to lead the development and delivery of quality assurance and performance improvement across our Highway Operations Service. This is a pivotal role that ensures our operational outputs meet industry standards, statutory obligations, and corporate priorities. You’ll be at the forefront of embedding a culture of quality, safety, and performance excellence, while supporting strategic decision-making through robust data analysis and reporting. Key Responsibilities Lead the implementation of a quality assurance framework across Highway Operations. Oversee performance monitoring systems, audits, and improvement initiatives. Ensure compliance with ISO standards and statutory requirements. Produce performance reports and dashboards for senior leaders and elected members. Drive continuous improvement through data-led insights and stakeholder engagement. Represent the service in public forums, political engagement, and partnership collaboration. About You You’ll bring: Proven experience in quality assurance and performance roles. Strong analytical skills and the ability to translate complex data into actionable insights. Excellent communication and influencing skills across diverse stakeholder groups. A collaborative leadership style and a commitment to service transformation. Knowledge of ISO standards, performance frameworks, and quality improvement methodologies. Desirable Skills Experience in a political or local government environment. Familiarity with benchmarking, asset management, and advanced analytics tools. Ability to deliver training and embed cultural change. Qualifications Relevant professional qualification or extensive experience in a similar role. Why Join Derbyshire County Council? As one of Derbyshire’s largest employers, we offer a supportive and dynamic working environment where employees are valued and rewarded and benefits for this role include: Generous annual leave scheme - 27 days (increasing to 32 after 5 years of service) plus Bank Holidays Flexible working options - hybrid working arrangements & flexi-time, allowing up to 2 further days off per month Excellent Local government pension scheme Comprehensive wellbeing package - including physiotherapy, counselling, and occupational health support Electric and hybrid vehicle salary sacrifice scheme - lease a brand-new energy-efficient car with no deposit, inclusive of insurance, servicing, maintenance, breakdown cover and tyres. We’re committed to helping you achieve a healthy work-life balance and reach your full potential. This is a fantastic opportunity to play a key role in shaping the quality and performance of a vital frontline service. If you're ready to use your expertise to drive improvement, influence change, and make a real impact across Derbyshire’s highways, we’d love to hear from you. Apply today and help us deliver excellence for our communities! Provisional Interview Date: Week Commencing 15 December 2025