Role: Operations Manager - Complex Care
Location: Southwest based
Salary: £60,000 per annum
Overview
The Operations Manager will provide strategic leadership and operational direction across a designated region, ensuring high standards of care, regulatory compliance, and sustainable business growth. This role carries accountability for financial performance, quality outcomes, business development, and overall operational success. A central focus will be on driving growth, embedding values-led leadership, and ensuring person-centred, high-quality care delivery.
Key Responsibilities
Strategic Leadership & Business Development
* Shape and deliver the regional business strategy in line with wider organisational goals
* Identify and develop opportunities for growth through tenders, acquisitions, and new service openings.
* Lead negotiations for major care contracts with local authorities, NHS bodies, and private clients.
* Cultivate and maintain strong relationships with commissioners, regulators, and other key stakeholders.
* Stay ahead of market trends, competitor activity, and sector developments to inform strategy.
Financial & Operational Performance
* Hold full P&L responsibility for the region, ensuring achievement of revenue, EBITDA, and margin targets.
* Lead on budget setting, forecasting, and financial monitoring, implementing corrective actions as needed.
* Oversee day-to-day operational delivery across multiple sites, ensuring efficiency and effectiveness.
* Drive continuous improvement and operational excellence across services.
Quality, Compliance & Governance
* Act as the strategic lead for quality and compliance, ensuring services are inspection-ready at all times.
* Serve as the key contact with regulatory bodies for the region.
* Implement and monitor robust governance frameworks covering safeguarding, health and safety, and risk management.
* Analyse quality data and KPIs to identify risks and opportunities for improvement.
* Lead investigations and responses to incidents, complaints, and safeguarding concerns.
People & Culture Leadership
* Provide inspirational leadership to a large, diverse team, creating a culture of accountability and high performance.
* Mentor and develop managers, ensuring they have the tools and support needed to succeed.
* Promote planning and leadership development across the region.
* Embed a culture of respect, dignity, and person-centred care in every service.
Skills & Experience
* Extensive senior management experience (minimum 5 years) in a regional or multi-site leadership role within health and social care.
* Proven track record of managing complex P&L portfolios and meeting financial targets.
* Experience in leading operations and driving growth through acquisitions, tenders, or new service developments.
* In-depth understanding of CQC regulations with demonstrable success in achieving “Good” or “Outstanding” outcomes.
* Strong background in strategic planning, contract negotiation, and stakeholder engagement.
* Excellent financial literacy with the ability to analyse complex financial and performance data.
* Exceptional leadership, influencing, and communication skills at all levels.
* Experienced in driving organisational change and managing transformation programmes.
* Exposure to mergers, acquisitions, or integration work.
* Credibility and gravitas to represent the organisation at senior forums.
Education & Qualifications
* Degree in Business Administration, Leadership, or related field.
* Professional qualification in health and social care leadership
* Experience across different care settings, but ideally some exposure to complex needs
* Strong IT proficiency
* Commitment to personal and professional development through training and learning
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