Customer Success Manager
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We are seeking a driven and results-focused professional to join our team as a Customer Success Manager. In this role, you will be responsible for building and maintaining strong relationships with existing clients, ensuring their satisfaction and retention.
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You will identify and recruit new business opportunities, develop tailored approaches to showcase the benefits of membership, and attend industry events to strengthen partnerships.
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Key Responsibilities:
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* Build and maintain strong relationships with existing clients.
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* Identify and recruit new business opportunities.
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* Attend industry events to strengthen partnerships.
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* Gather market insights and contribute to the strategic development of membership offerings.
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Requirements:
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To be successful in this role, you will need:
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* Proven experience in B2B sales, account management, or membership engagement.
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* A strong track record of building and maintaining client relationships.
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* Confidence in face-to-face meetings, networking, and delivering presentations.
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* Self-motivation and highly organized, with the ability to work independently.
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* Ability to travel extensively across the UK, with occasional European trips.
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Benefits:
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This role offers:
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* A competitive salary based on experience.
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* Opportunities for professional development within a growing organization.
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* A company car provided for all business travel.
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* 25 days annual leave + bank holidays.
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About This Role
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This field-based role involves regular travel across the UK to meet with existing members, ensuring they maximise the benefits of their membership while identifying and securing new opportunities.
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The ideal candidate will have a talent for building long-term relationships, enjoy working autonomously, and thrive in a role that offers autonomy, career growth, and the opportunity to develop new business.