Established Logistics company requires a confident Customer Services Clerk, to join their office-based team. Providing excellent customer service and performing administrative tasks, the role of Customer Services Clerk requires a People Person with excellent written and verbal communication skills, IT proficiency and willingness to learn. Experience within the Logistics industry would be beneficial (not essential – as full training will be provided).
The role of Customer Services Clerk is offered on a temporary to permanent basis with full time hours and immediate start available.
Duties of Customer Services Clerk:
* Manage customer queries (telephone/email)
* Provide information and assist customers with their concerns and queries
* Resolve customer complaints and provide suitable solutions
* Maintain customer records and documentations
* Communicate with other departments as needed to service customers
* Keep updated with company policies and products to provide accurate information
* Ensure customer satisfaction through attentive and professional service
* Perform administrative tasks such as scheduling or filing when needed
Skills/Experience required by Customer Services Clerk:
* Previous experience in a similar role within Logistics industry (beneficial NOT essential)
* Excellent communication (verbal and written)
* IT proficient
* Organised, high attention to detail
* Flexible and willing to learn
* Able to cope well under pressure
* Own transport advantageous as poor public transport available to site
Location: Kidderminster, Worcestershire
Hours: Monday to Friday 9 am – 5 pm
Rate of Pay: £13.30 per hour
Contract: Temporary to Permanent
If you have the skills to fulfil the role of Customer Services Clerk, please APPLY TODAY