Deputy Service Manager - Supported Accommodation
Location: East Sussex
Contract: Permanent, Full-time
Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on‑call rota
Sector: Supported Housing / Homelessness / Young People / Vulnerable Adults
Keywords: Supported Housing Manager, Deputy Manager, Housing Support, Young People Services, Vulnerability Support, Housing Officer, Safeguarding, Complex Needs, Homelessness Prevention, High Support Housing, Team Leader
About the Organisation
Our client is a leading regional charity providing high‑quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living.
Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs.
The Role: Deputy Service Manager
As Deputy Service Manager, you will support the Service Manager in the operational running of a high-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents.
You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence.
Key Responsibilities
Support smooth day-to-day operations of a 24-hour supported accommodation service
Ensure accommodation is safe, secure, welcoming and well-maintained
Oversee referrals, assessments, inductions and occupancy agreements
Deliver 1:1 keywork, groupwork and tailored support plans using trauma‑informed principles
Ensure high standards of safeguarding practice and risk management
Promote prosocial behaviour using de-escalation and psychologically informed approaches
Work with internal teams to support repairs, health & safety checks, void management and rent collection
Participate in an out‑of‑hours management on‑call rota
Maintain accurate records and client data
Uphold safeguarding, equality, diversity and organisational policies
Contribute to service improvements using resident and stakeholder feedbackPerson Specification
Essential Experience
Background in supported housing, homelessness services, social care or similar
Experience supporting young people and/or adults with multiple and complex needs
Experience supervising or managing staff
Understanding of safeguarding, risk management and maintaining professional boundaries
Experience with housing management tasks - rent, voids, H&S, maintenance