Job Title: Customer Support Representative
Location: Southend
Employment Type: Permanent
Shifts: Monday- Friday 8:00 – 16:30
Benefits:
* 25 days annual leave plus bank holidays
* Salary Exchange Pension Scheme
* Employee Assistance Programme
* Life Assurance
* Employee Cash Plan
* Enhanced Maternity and Paternity Schemes
* Professional Growth and Development
* State-of-the-art Equipment and Technology
About the Role
The focus of this role is on Customer Relationship Management (CRM) and managing Customers to ensure compliance and the business secures value for money. To support business continuity this role will require from time-time, cross department functionality with the Procurement Team and the CSR will be required to step-in and support the Purchasing Teams in times of absence and or to support workload balancing .
Key Responsibilities
* Collaborate with customers, suppliers, and internal departments, providing daily feedback and updates on open repairs through to order completion.
* Work towards departmental sales targets alongside the Sr. Commercial Officer.
* Build and nurture customer relationships, coordinate open orders, and maintain up-to-date order diary notes and customer status reports.
* Manage potential customer complaints, report on internal quality issues, and provide feedback on any customer Non-Conformance Reports received.
* Gain customer confidence and relay technical information between workshop engineers and the customer.
* Evidence and report customer-induced damage, gather commercially sensitive information from customers on pricing, performance, and opportunities to improve and grow the business.
* Advise and assist with contract queries, invoicing issues, and credit control.
Candidate Requirements
* A high level of Customer Services experience with focus of delivering value, Supplier experience advantages.
* Conscientious, confident and computer literate.
* Well organised and articulate.
* A good working knowledge of Industry, Databases and appropriate software packages which are used across MRO.
* Right to work in the UK
Why Work with JMC Aviation?
At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.
* Industry-leading compliance support
* Fast onboarding and documentation assistance
* Dedicated recruitment consultant
* Placements across the globe
* Extensive experience and knowledge of the aviation sector
How to Apply
Submit your up-to-date CV, along with copies of right to work documents
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
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