Customer Service Advisor / Representative An exciting opportunity for a Customer Service Advisor / Representative to join a supportive and award-winning organisation in Leeds. You’ll provide compassionate and effective customer support while helping people find sustainable financial solutions. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Advisor, Contact Centre Agent, Customer Support Specialist, Collections Advisor, Customer Care Associate SALARY: £25,429 per annum Bonus up to 25% (that’s over £6,357 extra a year!) Generous Benefits (see below) LOCATION: Leeds City Centre, West Yorkshire (LS1) (Hybrid) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Representative to join a growing team that truly values empathy, quality, and service excellence. As a Customer Service Advisor / Representative you will support customers in financial difficulty, using your active listening and problem-solving skills to identify the right solutions for each situation. The Customer Service Advisor / Representative role requires professionalism, attention to detail, and the ability to manage challenging conversations calmly while maintaining a positive attitude. DUTIES Your duties as the Customer Service Advisor / Representative include: Providing Empathetic Support: Help customers in financial difficulty find realistic repayment solutions Handling Inbound and Outbound Calls: Manage queries with professionalism and compassion Setting Up Payment Plans: Guide customers through transparent and affordable repayment options Using Multiple Systems: Update customer accounts accurately while maintaining data integrity Meeting Quality Standards: Achieve service and performance targets to ensure positive outcomes Collaborating with Colleagues: Work closely with the coaching and quality assurance teams Maintaining Compliance: Follow all regulatory and organisational guidelines CANDIDATE REQUIREMENTS A passion for helping people and delivering excellent customer service Strong verbal communication and active listening skills Empathy and the ability to manage sensitive customer situations Confident handling both inbound and outbound calls Strong attention to detail with good computer and multitasking skills A positive attitude with the ability to remain calm under pressure Previous experience in a customer-focused or contact centre role A willingness to learn with full training and coaching support provided BENEFITS Annual bonus of up to 25% 33 days holiday (rising to 36 with service) Hybrid working options Pension scheme with up to 8% employer contribution Retail and wellbeing perks Life insurance and healthcare support 24/7 GP access, dental and optical support Enhanced maternity and paternity pay Gym discounts Bank holidays off Due to the nature of the business, all offers of employment are subject to the company’s background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13968 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Leeds, West Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ