About you
Are you a highly skilled and proactive Cloud Hosting Engineer with a passion for problem-solving and a deep understanding of cloud technologies?
We're seeking a seasoned technical professional with an excellent understanding of private and public cloud technologies and expertise in infrastructure engineering and related technologies.
You'll work autonomously on implementation, maintenance, and seamless integration across both private and public cloud environments, all while ensuring optimal performance and uptime.
The role
As a Cloud Hosting Engineer at Heywood, you'll provide expert support for our extensive cloud infrastructure. This involves the strategic implementation and diligent maintenance of our private cloud, ensuring its seamless integration with our public cloud strategy.
What you'll do:
* Remotely monitor and maintain private cloud infrastructure for optimal performance
* Swiftly respond to and resolve system alerts, collaborating with internal teams and datacentre partners
* Resolving customer issues, escalating issues where necessary and responding within agreed SLAs
* Provide support and guidance, including explaining technical concepts to non-technical people
* Implement and design infrastructure changes and new cloud projects
* Manage daily system operations, including OS patching, upgrades, monitoring, and backup processes
* Conduct regular Disaster Recovery testing and ensure data integrity
* Maintain stringent security and confidentiality, adhering to industry standards
* Proactively identify and address potential system downtime
Heywood has successfully driven quality pension administration outcomes for 50 years. Our mission is to make pension management simple, seamless and stress-free.
Data and innovation drive our technology-enabled solutions; we aim to transform how members navigate their financial journeys and take pride in providing the necessary tools and knowledge to tackle industry challenges.
Our emphasis on quality is the foundation of our success and the cornerstone of our commitment to the industry.
Today, our software plays a pivotal role in securing the financial futures of millions of people.
Second Floor, 3 Barrington Road, Altrincham,
Greater Manchester, WA14 1GY