Overview
First Response Finance are the Number 1 vehicle finance company and a Sunday Times Top 100 Employer. We’re proud of our customer and employee reviews, and we prioritise our people’s happiness, health, and work-life balance.
We have seen considerable growth as an organisation and we are looking to grow our Customer Service departments.
Pay and Benefits
* A starting salary of £27,955 moving to £36,261 after three years, along with an annual company bonus scheme
* Working Monday to Friday with one Saturday per month
* Hybrid working at your line manager’s discretion
* And many more!
Key Requirements
* A genuine Team Player, working collaboratively with your colleagues and our customer base
* You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
* Someone who is resilient, who isn\'t afraid to make big decisions, and living by our operating principle: make mistakes and learn from them
Key Responsibilities
* This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
* You will demonstrate the ability to understand a customers’ financial situation, understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
* Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
To apply for this position
* You must have the permanent right to work in the UK
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