Deputy General Services Manager
Location: Sudbury, Suffolk CO10 2XD
Working Hours: 40
Shift Pattern: Monday–Friday
Rate Of Pay: £32,000 – £35,000 plus Sodexo benefits
About the Role
We are seeking a proactive and experienced Deputy General Services Manager to join our team at Nestlé Sudbury. This is a pivotal role supporting the General Services Manager (GSM) in the delivery of soft services and facilities management across the site. You will be responsible for overseeing catering, security, and cleaning teams, driving continuous improvement, and ensuring statutory, mandatory, and contractual compliance.
Key Responsibilities
* Support the GSM in the day‑to‑day management of site services and development of business strategy.
* Oversee the activities of catering, security, and cleaning teams, ensuring high standards of service delivery.
* Drive innovation and continuous improvement of people, systems, and processes.
* Ensure compliance with health and safety, welfare policies, and robust record‑keeping.
* Manage training, induction, and development of all site employees in line with Sodexo HR policies.
* Maintain Sodexo’s waste management process and ensure operational risk assessments and SOPs are up to date.
* Maximise profitability by managing costs and supporting sales growth.
* Utilise systems such as Kronos and E-Profit for operational and financial reporting.
* Provide monthly safety performance reports and maintain a positive safety culture.
* Effectively manage relationships with employees, supply chain, and customers.
Key Performance Indicators
* Consistent delivery of service to company standards and contract specifications.
* Full compliance with health & safety, hygiene, cleanliness, fire, and COSHH regulations.
* Achievement of 100% audit and training compliance.
Person Specification
* Experience in catering and cleaning facilities management, ideally in a multi‑site operation.
* Proven ability to manage services and work directly with clients.
* Strong interpersonal and communication skills, both written and oral.
* Good understanding of manufacturing operations and computer systems.
* Experience in managing sub‑contractors and delivering cleaning operations in a busy factory environment.
* Ability to prioritise tasks, work under pressure, and meet deadlines.
* Well organized, committed, and able to work both independently and as part of a team.
A Little More About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
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