We are looking for a highly professional Assistant Spa Manager to join our Spa team at The Alfriston located in East Sussex.
Our 38-bedroom hotel which has been beautifully redesigned dates to the 14th century and is tucked away in the storybook village of Alfriston where the rolling South Downs meet the winding Cuckmere River.
Our hotel features a stunning function room, The 1554 Brasserie, Godfrey’s Bar, which includes a terrace to enjoy the revamped herb and vegetable plots across the hotel gardens. Our Orangery serves breakfast and afternoon tea daily with views over the rear gardens, and our Signet spa includes a heated outdoor swimming pool with plenty of space to unwind, inside you’ll find a steam room, sauna, and three treatment rooms.
We can offer you:
* An amazing opportunity of joining and being part of a very exciting adventure.
* An excellent starting salary, plus generous tronc to top up your monthly earnings
* Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
* Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
* Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
* 28 days’ holiday + birthday off (including Bank Holidays).
* Team recognition programme to celebrate your achievements.
* Referral bonus scheme for recommending top talent - earn up to £300.
* Flexible scheduling without split shifts.
* Complimentary team meal on shift.
* Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, Lion King tickets to the West End, and so much more.
* Industry supplier trips and visits, as well as access to masterclasses and workshops.
* Flexibility to move across our Group, as you develop with us.
* Access to apprenticeships and accredited qualifications up to Level 4.
You will:
* Have 1–2 years’ supervisory
experience within a premium spa environment.
* Report to the Spa Manager, taking ownership of daily spa operations, leading
confidently and independently in the Spa Manager’s absence.
* Act as shift leader, fully accountable for the team, guest journey, and
consistent service excellence.
* Develop leadership skills by engaging in team development through hands-on
coaching and ensure all team tier tests are completed during probation.
* Take responsibility for rota coordination, scheduling, and payroll alignment
with Spa Manager approval.
* Lead the resolution of guest and operational matters, using sound judgement and
escalating where appropriate.
* Champion exceptional presentation, standards, and overall guest experience.
* Proactively contribute to commercial performance, maximising retail,
treatments, and guest engagement opportunities.
* Oversee stock control and professional product management, taking increasing
ownership over time.
* Ensure clear communication, strong leadership presence, and seamless handovers.
* Take accountability for Health & Safety compliance, conducting regular
checks (Pool Plant Operator Level 3 preferred).
* Support and help implement wellness initiatives and continuous operational
improvements.
* Carry out additional duties as required to support the smooth running of the
spa.
* Demonstrate flexibility to work a range of shifts including mornings, evenings
and weekends.
* As part of the hotel management team, occasional duty management is part of this role.
* Hold a recognised level 2 and level 3 beauty Therapy or equivalent with the
ability to deliver massage and facial treatments to a high standard.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you.