Location: Seaton Delaval
Salary: £27,476 + Bonus
Hours: Full Time – 37.5 Hours
Working Pattern: Monday to Friday
Working Model: Hybrid Working – 1 Day Working From Home Per Week
We’re recruiting on behalf of a leading Fleet Solutions business for a Customer Service Fleet Administrator to join a busy, fast-paced customer support team within a growing commercial environment.
If you enjoy helping customers, thrive in a busy office and are confident handling calls and emails, this could be a great opportunity to join a supportive team with full training provided.
What You’ll Be Doing
* Handling inbound and outbound customer calls
* Responding to customer queries via email
* Supporting customers through the vehicle and benefits process
* Managing orders, deliveries and ongoing account queries
* Liaising with suppliers, dealerships and external partners
* Updating internal systems and maintaining accurate records
* Explaining costs, options and scheme information clearly
* Working towards team targets and service standards
* Delivering excellent customer service every day
What We’re Looking For
* Strong customer service and communication skills
* Comfortable working in a fast-paced environment
* Confident speaking on the phone and handling high volumes of enquiries
* Good IT skills, including Microsoft Office
* Organised with strong attention to detail
* Positive attitude and willingness to learn
* Previous call centre or administration experience is beneficial but not essential
What’s In It For You?
* Salary up to £27,476 plus bonus
* Hybrid working model – 1 day working from home per week
* Full training provided
* Monday to Friday working pattern
* Supportive team environment
* Long-term career opportunities
* Immediate interviews available
This is a fantastic opportunity for someone looking to build a career within customer service and administration with a growing Fleet Solutions organisation.