Strategy & Operations Associate at Propelr
Reports to: COO
GROUND-UP TECH STARTUP OPPORTUNITY
Join a fast-growing proptech founded by ex-unicorn and property industry leaders as our first hire outside of technology.
Our Mission
Buying and selling a property in the UK is a nightmare. Transactions drag on for months and have a 40% chance of collapsing completely. We’re on a mission to change this and help our customers find and get the keys to their dream home up to 95% faster than it currently takes.
To do this we’re combining a brand new way of buying and selling property with a platform built on modern technology to deliver a fantastic experience for our customers and completely change the way property is bought and sold in the UK.
We’d love you to join us on this journey and help us redefine buying and selling property as a fast, easy and exciting experience.
The Role
This is a wide-ranging, hands-on role that sits at the heart of the business. You’ll work closely with the COO to keep things moving, build the systems that help us scale, and make sure nothing falls through the cracks. You’ll need to be equally comfortable getting into the detail, talking to suppliers, improving internal processes, and acting as a bridge between teams.
Key responsibilities will include:
* Acting as the operational link between departments – helping sales, engineering, account management and others stay aligned and coordinated;
* Building and improving internal processes to make us faster and more efficient as we grow
* Supporting the build-out of our business development operations function – creating the rules, scripts, and workflows that keep the sales team focused on closing, not admin;
* Handling internal tools and systems – maintaining accuracy, fixing what’s broken, and recommending better ways of working;
* Supporting decision-making by owning internal reporting, producing dashboards, and surfacing insights from day-to-day operations;
* Taking point on smaller supplier relationships and being the operational contact for strategic partners;
* Acting as an internal consultant when needed – scoping problems, exploring tooling options, and helping choose the right approach as we scale; and
* Taking on general projects from the COO and being a go-to person when something important just needs to get sorted.
This isn’t a role where you’ll be boxed in. You’ll be trusted to run with things, own your work, and grow into the kind of operator who makes a startup run better – week by week, quarter by quarter.
Here’s the Reality of the Role:
* Structured Thinking in a Messy Industry: Some days you’ll be building dashboards or refining how we track live transactions; other days, you’ll be improving our sales process or helping us choose the right software to support scale. Underlying all of this is the reality that residential property is a tangled, relationship-driven world – where emotions run high, incentives clash, and clarity is rare. Your job is to help us cut through the noise and structure solutions that have a real impact on the industry.
* We’re Building, Not Maintaining: You’re joining at the ground floor. That means you’ll be doing a bit of everything – fixing broken processes, building new ones, tightening up internal systems, wrangling dashboards, coordinating with suppliers, and pushing the business forward in whatever way is needed that day.
* You’re the Glue: You’ll be the operational connector between our teams – sales, engineering, account management, and others. You’ll be the person making sure nothing slips through the cracks and everyone has what they need to move fast and execute well.
* A Trusted Pair of Hands: You’ll work closely with the COO and act as a generalist operator who’s trusted to handle the detail, ask the right questions, and run with things without needing their hand held.
What You’re Signing Up For:
* Bring Order to the Property Industry: Part of your mission will be to work with the BD build out our BD operations engine – creating the systems, rules, and scripts that let them just follow the playbook and get deals done.
* Own Internal Systems and Reporting: You’ll help us stay sharp by improving the accuracy of our internal tools and processes. When something doesn’t make sense, you’ll fix it. When something’s missing, you’ll build it.
* Act as a Business Analyst: You’ll support our dedicated product manager (joining Q4 2025) in customer discovery, surfacing pain points, defining problems, and translating them into structured actions for the team.
* Be the Go-To: Over time, you’ll become the person everyone turns to when something needs sorting. That means being across the detail, seeing around corners, and staying calm under pressure.
Why It’s Worth It:
* You’ll Get Real Exposure: You’ll sit close to leadership and see how all parts of the business fit together – product, commercial, ops, and more. This is an apprenticeship in how a startup really gets built.
* You’ll Build Fast and Learn Fast: We move quickly, we don’t waste time, and we give people ownership early. You’ll be trusted with meaningful work from day one – and your impact will be visible.
* There’s Room to Grow: If you prove you can take ownership, work smart, and earn trust, this role can evolve with you. There’s a path here toward leadership in operations, strategy, or product, depending on your strengths.
Who This Is For:
This is for someone who’s already had a few years in the arena — maybe in a fast-paced startup, a dynamic team within a commercially-driven organisation, or in consulting where you’ve demonstrably got stuff done. You’ve seen how businesses really run and now you want to be closer to the action — not advising from the sidelines but actually building the machine.
You thrive on bringing order to chaos. You like spinning plates, solving problems, and finding better ways to do things. You don’t need perfect instructions — you just need the context, and you’ll figure it out. You take ownership, communicate clearly, and make things happen without needing a lot of supervision.
You’re sharp, calm under pressure, and curious about how everything fits together. You want to be trusted. You want to have an impact. And you want to help build something that works in the real world.
Our interview process
Our process is three simple stages:
* Initial chat with the COO (20-40 mins) where we can find out a little bit about your experience and you’ll have the opportunity to find out anything you like about the company
* A take-home case study (2 hours max. to be done at your own pace) to allow you to get a taste of the sort of things you might do at Propelr and to demonstrate how you think, followed up with a presentation and review of your take-home coding exercise with the COO and CEO (60 mins)
* Values-alignment interview with our CEO and CTO (60 mins)
We aim to get you through the process within 2-3 weeks.
Once you’ve received an offer from us, we’ll take you to lunch so you can meet the rest of the team in a more informal setting.
Our perks
* Learning and development. We encourage everyone to learn and grow, which is why you can request to order any book on Amazon or request a training course you need to up-skill and we’ll cover the cost where appropriate.
* State of the art tools. You’ll receive all new equipment including a MacBook, external monitor, and any other accessories you need to do your best work.
* Access to AI tools. We provide a subscription to ChatGPT Premium or Github Copilot to help everyone work smarter and faster.
* Flexible hours. Want to head to the gym at 3 pm. No problem. We offer a flexible workday that focuses on getting the work done, not counting the minutes.
* Working from home. We care deeply about building an inclusive and enjoyable culture and we think being in-person three days a week is the best way to cultivate that. The other two days you are free to work from home.
* Time off. We want people to take time off to rest and rejuvenate. We offer 25 days plus 8 bank holidays.
* Take your birthday off. Celebrate your birthday with an extra paid day off that you can take two weeks on either side of your birthday.
* Pension contribution. Propelr makes it easy to save money for retirement with a great pension package.