Reception Manager £34,000 Benefits Alnwick Benefits: Access to leisure and pool facilities Complimentary stays, dining and leisure experiences Discount on food and beverage purchases Staff discount card 28 days' holiday Auto-enrolment into the pension scheme Be part of a well-respected hotel setting where you can lead a professional reception team and ensure guests receive exceptional service from the very first point of contact. As Reception Manager, you will be responsible for the daily operation of the reception desk, ensuring service excellence, team development, and a smooth guest journey. This is an exciting opportunity for a motivated individual who is passionate about leadership, guest experience, and operational excellence. Reception Manager Ideal Profile: Previous experience in a reception or front office management role within hospitality Natural leadership skills with the ability to inspire, support, and develop a team Highly organised and confident in managing busy front desk operations Strong communication skills, both written and verbal, across multiple channels A commitment to delivering outstanding guest experiences and service recovery Flexible to work a variety of shifts, including early mornings, evenings, and weekends Reception Manager Responsibilities: Leading the reception team to deliver a seamless and professional front desk operation Managing guest arrivals, departures, and requests to ensure satisfaction Handling complaints and feedback professionally, using initiative to resolve issues Overseeing reservations and ensuring accurate booking records are maintained Training, supporting, and motivating team members to consistently high standards Working closely with all departments to enhance the overall guest experience By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment. AMRT1_UKCT