Nights Customer Service Advisor
Location: Central Bristol
Pay: £15.00 per hour
Shift Pattern: 8:00pm - 6:00am or 10:00pm - 8:00am (10-hour night shifts on a rotating 4-on / 4-off pattern)
Start: Immediate; temporary until 1st October 2026
We are recruiting Night Customer Service Advisors to join a busy contact centre team in Central Bristol, supporting with calls and social media channels during overnight hours throughout the busy summer period.
This is a fantastic opportunity to work in modern city centre offices with excellent onsite facilities, including a gym and coffee shop, while gaining valuable experience in a fast paced and rewarding environment.
Key Responsibilities
* Supporting students with inbound overnight enquiries
* Responding to emergency situations, including fire alarm incidents and welfare concerns
* Handling customer queries via phone, email, web chat, and social media
* Providing a calm, professional, and empathetic customer experience
* Accurately updating systems while managing multiple screens and communication channels
What We're Looking For
* Previous customer service experience, ideally handling sensitive or vulnerable customer calls
* Excellent listening and communication skills
* Strong attention to detail and ability to multitask
* Comfortable working independently during night shifts
* A compassionate and professional approach
What's On Offer
* £15.00 per hour
* Full training provided
* Modern offices in the heart of Bristol
* Onsite gym and coffee shop
* Immediate start available
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