Overview
Are you looking for a flexible role in a welcoming environment? We are seeking a reliable and professional Out of Hours Bank Receptionist to join our team supporting our out of hours service in South West London. This is an excellent opportunity for someone who enjoys interacting with people, has strong organisational skills, and can maintain a calm, friendly presence during quieter or unexpected shifts outside of regular hours. As an Out of Hours Bank Receptionist, you will be the first point of contact for visitors and callers, managing the front desk with professionalism and care. You'll assist with basic enquiries, ensure security protocols are followed, and support the smooth running of the service during evenings, weekends, and holiday periods. If you're adaptable, trustworthy, and keen to contribute to an essential community service, we'd love to hear from you.
This role will be based at either: OOH Base, Urgent Treatment Centre, Queen Mary's Hospital, Roehampton Lane, London SW15 5PN; Oak Lane Medical Centre, 6 Oak Lane, Twickenham, Middlesex, TW1 3PA; OOH base, Phlebotomy Department, Kingston Hospital, Galsworthy Road, Kingston-Upon-Thames KT2 7QB.
What you'll be doing
What you will need
* Excellent telephone manner and communication skills, both written and verbal.
* Excellent organisational and administration skills, with previous admin experience and a strong customer service focus.
* Computer skills - particularly Excel and Word - with an understanding of confidentiality/data protection. Good general education.
* Good organisational & administration skills.
* Ability to work effectively under pressure.
* Accuracy and attention to detail.
* Effective telephone manner.
* Good computer skills and familiarity with word / email packages.
All Locations South West London. This is an OOH/All Locations role as applicable.
Salary
* Pay: £12.21-£18.33 per hour (depending on shift)
Benefits and training
* Free online and face-to-face training.
* Opportunities for ongoing training and career progression into other operational roles within our services.
* Practice Plus Group benefits including online shopping discounts and vouchers, pension, free eye tests, cycle to work schemes and more.
* Tailored CPD training delivered via our bespoke Learning Management System. Extensive training courses accessible via Practice Plus Group Skills Academy.
* Rewarding development and career progression opportunities within Practice Plus Group, which delivers diverse healthcare services across the UK.
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