The Role
As a Hire Controller you’ll be part of a team based in the office at our Leeds depot. You will regularly interact with customers by telephone and e‑mail to manage enquiries, process sales orders, and gather post‑installation feedback. In addition, you will plan deliveries to ensure routes are practical, cost‑effective and meet customer expectations.
You will also undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities.
Working hours are 40 hours per week – Monday to Friday, 8:00 am to 5:00 pm. A flexible approach to working hours is required to meet operational needs.
About You
You’ll have gained experience from a customer service role in a fast‑paced sales or service environment such as plant hire, manufacturing, property maintenance or construction, where you’ve built and fostered relationships with customers and used product knowledge to identify the best solution for them.
Excellent communication skills over telephone and e‑mail for customers, depot colleagues and head office functions are essential, as is computer literacy – you will become a proficient user of our in‑house systems.
What We Offer
* Annual salary: £33,560
* 33 days holiday, inclusive of public holidays and a festive shut‑down period
* Company pension and life assurance schemes
* Cycle to work scheme
* Employee Assistance Programme
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