Our client is a leading multi-purpose event venue, operating one of the UK’s most advanced and high-profile large-scale venues. The site hosts a diverse calendar of major events, welcoming millions of visitors each year. With a strong focus on safety, sustainability and exceptional visitor experience, the organisation continues to invest heavily in its people, infrastructure and future growth.
The Role
An exciting opportunity has arisen for an experienced M&E Manager to join the Venue Operations team. Reporting to the Head of Facilities, you will be responsible for leading a multi-skilled engineering team and managing specialist contractors across a complex, high-footfall environment. You will ensure all mechanical and electrical systems operate safely, efficiently and reliably, supporting both day-to-day operations and major live events. This is a highly visible role, requiring a hands-on approach, strong leadership and the ability to respond quickly in a fast-paced, event-led setting.
Key Responsibilities
* Maintain and manage up-to-date PPM and PEAP schedules, working closely with supervisors to drive task completion via CAFM reporting
* Develop, implement and continuously improve maintenance procedures and processes
* Lead, train, coach and develop a multi-skilled in-house engineering team and external suppliers
* Ensure compliance with all statutory requirements, health & safety legislation and codes of practice
* Oversee preventative and reactive maintenance across M&E systems, including electrical, mechanical, HVAC and associated plant
* Manage maintenance budgets, monitor expenditure and implement corrective actions where required
* Monitor plant and equipment inventory, ensuring agreed minimum stock levels are maintained
* Deliver SLA and KPI performance in line with CAFM system requirements
* Act as point of escalation for critical and out-of-hours faults
* Fulfil technical duty manager responsibilities during events on a rota basis
* Review existing maintenance processes to improve efficiency and identify energy-saving initiatives using building analytics
* Conduct regular audits to ensure statutory compliance and high operational standards
* Support internal and external audits as required
* Ensure all maintenance logs, compliance records and reports are kept accurate and audit-ready
* Manage engineering rotas to ensure sufficient coverage for events and peak operational periods
* Act as L8 Responsible Person as designated by the Duty Holder
Skills & Experience
* Relevant trade qualification (e.g. City & Guilds 2365) or equivalent NVQ Level 3
* Proven experience leading multi-skilled engineering teams within large commercial or public venues
* Health & Safety qualification (e.g. IOSH)
* Strong technical knowledge across electrical, mechanical, HVAC and building services systems
* Ability to interpret technical drawings and schematics
* Authorised Person (LV/HV) – desirable
* BMS, LCS and EMS experience – desirable
* Strong understanding of safe systems of work and statutory compliance
* Excellent IT and administrative skills (Microsoft Office)
* IPAF / PASMA – desirable
* Full UK driving licence
* LCA 9010 or equivalent L8 Responsible Person qualification
Personal Attributes
* Proactive and forward-thinking, with a solutions-focused mindset
* Strong leadership and people-management skills
* Calm, organised and decisive under pressure
* High attention to detail and methodical approach
* Flexible, professional and adaptable to event-led operations
* Excellent communication and stakeholder management skills
* Passion for maintaining exceptional standards in a high-profile environment