Responsibilities
* Understanding our traders.
* Identify the key difference between trade and retail customers and engage with them accordingly.
* Take ownership of my TradePoint members, understand their needs, and always do the best for them.
* Through conversation and ownership, understand their business needs.
* Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up).
Marketing Consent
* Clearly understand the benefits for my TradePoint members to give marketing consent.
* Confidence in explaining the benefits and gaining consent from my members.
Recruitment
* Understand the recruitment for new members to join TradePoint and implement these during recruitment.
* Confidence in approaching and discussing the TradePoint proposition with any new potential member.
Set Up
* Create a clear, tidy and simple shopping journey for my members.
* Consistently operate to the current trading and POS plan.
Service
* Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day.
* Engage in conversation whenever possible to drive stronger relationship and understand my member's needs.
* Understand future and current jobs, to ensure I can recommend the best products and services to assist them.
Career Development
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Benefits
* UK Notional hourly rate £12.71 per hour.
* An award-winning pension scheme.
* ShareSave options.
* 6.6 weeks holiday.
* Employee Assistant Programme.
* Shopping discounts.
* Colleague wellbeing benefits.
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