The Digital Inclusion Worker will be responsible for providing targeted one-to-one digital support and delivering workshops to both disabled and non-disabled residents of Enfield, helping them to improve their digital skills. This will be achieved through the delivery of tailored training and learning programmes designed to promote digital inclusion. The Digital Inclusion Worker will also involve residents in the co-design of the project, network with community groups and partner organisations, support the recruitment of volunteers, troubleshoot technical challenges faced by residents, and assist ECP’s Project Manager in producing key performance indicators (KPIs) and progress reports. The Digital Inclusion Worker will have extensive Digital Inclusion knowledge to: Manage the Enfield Digital Champions (Volunteers) project ensuring adherence to compliance, health and safety matters, and quality assurance. Support the recruitment of Digital Champion volunteers to sustain and enhance a network of 10 digital champions per year delivering support and skills training in Enfield. Provide training and development opportunities to volunteers to sustain interest and enhance skills. Manage the programme of digital skills workshops and work with ECP Project Manager to on-board new locations for groups/sessions. Host Bi-monthly network sessions for all champions and provide appropriate related 1:1 support, as required. Create bespoke workshop material based on resident top learning priorities. Provide digital skills training to Enfield residents to allow them to confidently access the internet to improve social, economic and health opportunities. Support the recruitment of volunteers (with help from other partners orgs) from the Enfield community to build intergenerational learning and broaden the project's scope. Create bespoke workshop material based on resident top learning priorities. Troubleshoot any issues with Digital Champions. Determine extra requirements, such as employment support, broadband or benefits for targeted content development supported by ECP’s Community Hub team. Key Responsibilities Deliver tailored digital inclusion workshops to groups and individuals to improve Enfield resident digital skills and knowledge. Provide training and a learning programme to enable residents to be digitally included. Network with residents to help shape the content and project. Support the recruitment of Digital Champion volunteers to assist in the development of the project. Troubleshoot for residents encountering issues and technological difficulties. Create reports and key performance indicators Enfield Digital Support: Ensure digital needs of residents are met by designing and planning appropriate digital inclusion resources. Deliver bespoke digital inclusion workshops to Enfield residents to allow them to become digitally included. Supervise digital skills workshops/clinics hosted by Partners that you identify as well as ‘new starter’ volunteer sessions. Represent Digital Champions at key digital events / network meetings (e.g., Digital Inclusion Forum) Organise and attend in-person stall to promote digital inclusion services at agreed Enfield Community Events. Coordination of promotional in-person events/activities: Organise and attend promotional events (space, stalls, activities, materials…etc) Organise branded promotional materials alongside ECP’s Community Hub team as well as welcome pack/materials for volunteers. Prepare article/material for ‘Get Online’ Week and other digital inclusion events. Prepare case studies that will demonstrate impact and support drafting of promotional materials. Engage with Digital Champions and residents to provide quality assurance/feedback and case studies. Reporting on the impact of the Digital Advice Network Enfield (DANE). Work with the ECP Community Officer and Project Manager to develop mechanisms for identifying and tracking benefits realisation. Gather data on DANE Digital Champions and help to complete reports/analysis of impacts alongside ECP’s Project Manager and Data Administrator. Provide updates to ECP Project Manager. Co-Produce quarterly reviews, reports and KPIs. Carry out satisfaction surveys to monitor the project. Monitor the equipment required to deliver the project. Other: Attend staff and external meetings as and when required Attend staff training as and when required. Skills and Abilities Exceptional problem-solving skills. Strong relationship building skills, building a collaborative culture. Proficiency in methods of co-creation and co-production. Excellent communication and interpersonal skills, (oral, written and presentation) Ability to respond to and plan digital inclusion solutions resulting from collaboration with residents and colleagues. A proven ability to drive change. Personal Specification: Essential: Working on a one-to-one basis with a vulnerable and isolated client group. Delivering digital inclusion activities either in groups or individually. Maintaining paper and electronic records and statistical data. Co-ordinating volunteers to deliver activities. Maintaining paper and electronic records and statistical data (supported by ECP’s Project Manager and Data Administrator). Delivering training to others. Providing high quality and fast-paced custo