Go back Northumbria Healthcare NHS Foundation Trust
Voluntary Services Organiser
The closing date is 27 August 2025
An exciting opportunity has arisen for a Volunteer Organiser to join the Northumbria Volunteer Service and Bright Northumbria Charity Team.
This role will play an important part in supporting both volunteers and ensuring the smooth running of the Northumbria Volunteer Shop/Cafe in Cramlington.
Bright Northumbria charity brand was launched in 2012 and over the years has established itself within our communities, gaining traction across the region.
Northumbria Healthcare NHS Foundation Trust provides healthcare to more than 500,000 people across North Tyneside and Northumberland. The trust's Bright charity adds the extras that make a difference to our patients every day.
Bright funds those things that the NHS does not, including better facilities for patients and their families and support for our staff allowing them to provide the best care that you need.
Some examples of how Bright makes a difference;
* Enhancing the patient experience through providing additional therapies, services and comforts
* Supporting staff health and wellbeing
* Developing special areas to step away from the busy clinical environment
* Providing state of the art medical equipment
* Investing in staff training and research to improve treatments and care
* Supporting projects in our community to improve health and wellbeing
Main duties of the job
* To promote the image of the NVS service and to provide a high quality, client focused, volunteer service for patients, staff and visitors trust-wide.
* To supervise volunteers on a daily basis
* To maintain a high standard of service, ensure quality of food and beverages, maintain high standards of hygiene, and adhere to all Trust Policies
* Checking and accounting for all cash daily
* Oversee the replenishing and maintenance of automatic coffee machines.
* Must have sound knowledge of stock control procedures.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.
We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Job responsibilities
* Supervise shop volunteers under the guidance of the Volunteer OSM
* Assist the Volunteer OSM with any training arrangements.
* Prepare, check and authorise invoices for payment by the finance department weekly.
* Carry out stock takes
* Manages stock ordering and stock levels
* Responsible for all food deliveries and checking temperatures of appliances
* Responsible for maximising income generation and minimising expenditure and losses
* Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.
* Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM
* Communicate any changes to the volunteers Trust Wide.
* Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM
Person Specification
Experience
* Knowledge of business practices i.e. stock control
* o Knowledge of the voluntary sector & commitment to volunteers
* A good working knowledge of IT/computer systems to input and extract data
Qualifications
* o NVQ Level 3 or demonstrate equivalent knowledge or skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Northumbria Specialist Emergency Care Hospital
£24,937 to £26,598 a yearPro rata, Per annum
Contract
Permanent
Working pattern
Reference number
319-7399141IO
Job locations
Northumbria Specialist Emergency Care Hospital
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