Job Description
Job Title: Customer Retention's Advisor\n\nLocation: Manchester, M2\n\nSalary: £24,500+ (OTE up to £30,000 - £32,000 with commission)\n\nAbout Us: Join our dynamic team as a Retention's Advisor, where your primary responsibility will be the sale and renewal of motor-related products directly to consumers. You will be representing globally recognised automotive brands, large vehicle retailer groups, and high-profile insurers.\n\nKey Responsibilities:\n\nMake outbound and receive inbound telephone calls on assigned campaigns.\nEnsure all customer interactions comply with regulatory rules, including GDPR and Consumer Duty.\nConsistently achieve performance targets (calls, contacts, sales, cancellation rates, compliance measures).\nMaintain adherence to schedules and engage in off-phone activities (meetings, training).\nShare successful sales techniques with colleagues to drive improved results.\nComply with company procedures, policies, and regulations.\nComplete mandatory and job-specific training requirements.\nParticipate in Continuing Professional Development (CPD) and log hours in Workday.\nEngage in fitness and proprietary and Performance Review processes.Qualifications:\n\nMinimum of 5 GCSEs (or equivalent) at grade C or above, including English Language.\nAt least one year of telephone-based sales or customer service experience in a target-driven, regulated environment.\nExperience working with high-profile client brands (preferred).\nExperience in financial services or other regulated environments (preferred).\nExperience selling on a non-advised basis (preferred).Skills and Competencies:\n\nExcellent verbal communication skills.\nAbility to listen to and identify customer needs.\nFriendly, patient, and empathetic telephone manner.\nConsultative selling approach.\nConsistent production of accurate, high-quality work.\nDrive for continuous personal development.\nAdherence to regulatory requirements.Core Competencies:\n\nResults Driven: Energetic, determined, and proactive in achieving objectives.\nAdaptable & Open to Change: Flexible and supportive of continuous improvement.\nRelationship Management & Customer Focus: Strong customer relationships and commitment to service excellence.\nRisk Management: Proactive in identifying and mitigating risks.\nCollaboration: Respectful, communicative, and supportive team player.\nContinuing Professional Development: Keeps up to date with regulatory and professional changes.Values:\n\nExcellence, Innovation, Integrity, Responsibility, Inclusion, and Teamwork.If you are passionate about delivering an unbeatable customer experience and thrive in a fast-paced, target-driven environment, we would love to hear from you!\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age