Mobile Device Support Engineer Location: London (5 days onsite) Salary: £40,000 - £48,000 Sponsorship: Not available
VIQU have partnered with a prestigious global law firm to recruit a Mobile Device Support Engineer to support a high-performing, client-facing environment. This is an opportunity to join a professional, fast-paced organisation where technology and service excellence are critical to daily operations.
The Role As a Mobile Device Support Engineer, you will be the onsite specialist for mobile device services, delivering high-quality support across the full device lifecycle. Working in a white-glove environment, you'll support end users with everything from device setup and troubleshooting to large-scale rollout initiatives.
This role combines hands-on technical support with coordination responsibilities, making it ideal for someone who enjoys both user interaction and structured delivery.
Key Responsibilities
Provide onsite technical support for mobile devices (iOS & Android)
Manage device provisioning, configuration, deployment, and replacement
Support user onboarding and device rollout projects
Handle mobile service requests including activations, changes, and terminations
Maintain accurate inventory tracking and SIM management
Act as a key point of contact for end users, delivering a high level of service
Work closely with internal teams and external vendors to ensure seamless delivery
Maintain documentation, service records, and reporting
Identify and implement service improvements where possible
Key Skills & Experience
Proven experience in mobile device support, EUC, or onsite IT support
Strong knowledge of iOS and Android environments
Experience with device deployment, onboarding, or rollout activities
Excellent troubleshooting and problem-solving skills
Strong communication skills, with experience supporting professional users
Highly organised with the ability to manage multiple priorities
Experience with SIM management and device lifecycle processes is desirable
This is a great opportunity to join a highly regarded organisation where you'll play a key role in delivering a seamless and professional mobile support service.
Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment.
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