ICT Data Manager Ocean Housing Ltd ¦ ICT Department Permanent, 37 hours, £47,250 per annum Are you passionate about turning data into insight that drives better services and stronger decisions? Ocean Housing is looking for an experienced and forward‑thinking ICT Data Manager to lead our data and reporting function at a pivotal time in our organisation’s journey. This is a fantastic opportunity to shape how data is governed, analysed and used across the business — supporting regulatory compliance, performance improvement and evidence‑based decision‑making. About the Role As ICT Data Manager, you’ll lead the delivery of high‑quality, trusted data and reporting services across the organisation. Managing a small but highly skilled team of Data Analysts, you’ll set standards for data quality, governance, reporting and visualisation while acting as a key partner to senior leaders and service managers. You’ll be responsible for ensuring our data is accurate, auditable and fit for purpose, championing data governance, and translating complex business needs into meaningful insight that improves outcomes for customers and tenants. Key Responsibilities Lead Ocean’s Data & Reporting Service, delivering accurate, timely and well‑designed operational and strategic reports Line manage and develop two Data Analysts, fostering a professional, customer‑focused and collaborative culture Prioritise workloads to balance business‑as‑usual reporting, projects and regulatory returns Act as a trusted data partner to senior leaders and service leads Embed and champion the organisation’s Data Governance Framework Set standards for Power BI dashboards, reporting and visual design Ensure robust data architecture, validation and documentation Support ICT colleagues and contribute to service resilience What We’re Looking For You’ll bring significant experience working in a data, analytics or business intelligence environment — ideally within a complex or regulated organisation — and you’ll be confident leading and influencing others. You’ll need to demonstrate: Strong SQL expertise and experience working with multiple relational data sources Advanced Excel and Power BI skills (including data modelling, DAX and visual design) A deep understanding of data governance, data quality and validation processes Experience managing or mentoring analysts and delivering a high‑quality reporting service Excellent communication skills, with the ability to explain complex data simply and credibly A proactive, organised approach with the confidence to challenge and improve how data is used Experience in social housing or working with regulatory reporting is desirable but not essential. Why Join Ocean Housing? At Ocean, data really matters. You’ll have the opportunity to: Influence decision‑making at all levels of the organisation Shape data standards and best practice Lead meaningful change that supports customers, tenants and communities Be part of a values‑led organisation committed to equality, diversity, inclusion and continuous improvement We actively support professional development and encourage innovation that delivers value for money and better outcomes. Our Benefits We offer a flexible and supportive working environment, plus an excellent benefits package: 32 days’ holiday plus bank holidays Professional membership fees paid Company sick pay scheme Workplace pension with death-in-service benefit Home office work payment Medicash health plan (including dental and optical cover) Cycle to Work scheme Rewards and recognition programme On-site parking Employee Assistance Programme Family-friendly policies Key Dates: Closing Date: Sunday 26th April 2026 at Midnight Interviews to be held: Friday 8th May - either via Teams or Face to Face at Stennack House - this is TBC NB: This role is based in St Austell, Cornwall Ready to Apply? If you’re a confident data leader who enjoys combining technical expertise with people leadership and business partnership, we’d love to hear from you. Apply now and help Ocean Housing make better decisions through better data. The Company Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement “To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.” At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. Benefits Family friendly Committed to Training and Developing our Employees Cycle to Work Values Honest, Enthusiastic and Always Positive Passionate about Customer Service Quality and Value in all we do Innovative, Ambitious and Brave for the future of our Business, Customers and Communities Gallery Previous Next 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub “This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!” Documents