Main area Gynaecology Grade NHS AfC: Band 2 Contract Permanent: 37.5 hours Hours Full time - 37.5 hours per week (Mon-Fri 09:00-17:00) Job ref 407-WCCSS-7253863
Employer Walsall Healthcare NHS Trust Employer type NHS Site Walsall Healthcare NHS Trust Hospital Town Walsall Salary £24,169 per annum Salary period Yearly Closing 06/07/2025 23:59
Clerical Officer in Gynaecology - Easibook/Pre-assessment
NHS AfC: Band 2
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk ) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
To work as part of a Gynaecology Out-Patient department team, predominantly responsible for the efficient and effective running of the Gynaecology Easibook/Pre-Assessment Department. To be responsible for booking patients onto theatre lists and procedure clinic lists whilst adhering to the Patient Access Policy and striving to achieve RTT standards.
At times the post holder will be expected to cover general admin duties within the main Gynaecology Department
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
Key Responsibilities
1. To communicate effectively with other members of the MDT, Consultants, medical staff, nurses, clerical staff within other departments and own team, GPs, outside agencies, patients and visitors.
2. Perform general office duties – filing, accessing databases, telephone messages, post, and general enquiries.
3. To communicate effectively with patients and carers giving information and advice as appropriate, particularly when booking appointments.
4. Demonstrate implementation of the Patient Access Policy and the importance of ensuring this is carried out thoroughly, in relation to maintaining the waiting list and achievement of targets.
5. To extract case notes as and when necessary in the Health Records Library.
6. To accurately input data onto theatre I.T. system
7. Produce accurate and up to date theatre lists using the I.T. theatre system.
8. Liaise with clerical and clinical staff ensuring theatre lists are appropriate in relation to case mix and access priorities.
9. Ensure theatre lists are effectively utilised to match pre-determined schedules. Any anomalies or short falls are brought to the attention of the Managers, Matron and Clinician.
10. Input information onto theatre lists that is sensitive and personal but at the same time alerting theatre staff of any impending hazard.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
To work as part of a Gynaecology Out-Patient department team, responsible for the efficient and effective running of the Gynaecology Easibook/Pre-Assessment Department. To be responsible for booking patients onto theatre lists and procedure clinic lists whilst adhering to the Patient Access Policy and striving to achieve RTT standards.
At times the post holder will be expected to cover general admin duties within the main Gynaecology Department
See Job Description for full responsibilities
Key Responsibilities
1. To communicate effectively with other members of the MDT, Consultants, medical staff, nurses, clerical staff within other departments and own team, GPs, outside agencies, patients and visitors.
2. Perform general office duties – filing, accessing databases, telephone messages, post, and general enquiries.
3. To communicate effectively with patients and carers giving information and advice as appropriate, particularly when booking appointments.
4. Demonstrate implementation of the Patient Access Policy and the importance of ensuring this is carried out thoroughly, in relation to maintaining the waiting list and achievement of targets.
5. To extract case notes as and when necessary in the Health Records Library.
6. To accurately input data onto theatre I.T. system
7. Produce accurate and up to date theatre lists using the I.T. theatre system.
8. Liaise with clerical and clinical staff ensuring theatre lists are appropriate in relation to case mix and access priorities.
9. Ensure theatre lists are effectively utilised to match pre-determined schedules. Any anomalies or short falls are brought to the attention of the Managers, Matron and Clinician.
10. Input information onto theatre lists that is sensitive and personal but at the same time alerting theatre staff of any impending hazard.
Person specification
Qualifications
* GCSE or equivalent English Language Grade ‘C’ or above
* NVQ level 2 in Customer Service (or equivalent)
Experience
* Substantive Administrative/clerical experience
* Using Patient Administration System to input and update personal data (desirable)
Skills
* Excellent keyboard, IT and administration skills
* Must demonstrate good communication and interpersonal skills
Knowledge
* Must demonstrate an understanding of the need for confidentiality and be aware of the Data Protection Act
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.
Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.
Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.
Referee email addresses should be provided on your application form.
Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.
We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.
If a large number of applicants meet the essential criteria then random selection will be applied.
We are committed to operating flexible working practices wherever possible and committed to equal opportunities.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
Please note this vacancy may close early due to high volume of applications
Name Emily Bissell Job title Deputy Care Group Manager Email address emily.bissell@nhs.net Telephone number 01922 721172 Additional information
use extension 3061
If you have problems applying, contact
Address Walsall Healthcare NHS Trust
Manor Hospital
Moat Road
Walsall
West Midlands
WS2 9PS
Telephone 07890305746
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