Role: Assistant Sales Manager
Salary:Competitive Salary & Benefits
Location: Location: Fraser Suites – Doha
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
What you’ll be doing as an Assistant Sales Manager:
1. Monitor local market competition and industry trends, making actionable suggestions for hotel improvement.
2. Immediately relay all customer complaints and comments regarding hotel services to the Director of Sales & Marketing.
3. Stay fully informed about major corporate clients, VIP guests, hotel promotions, and current room rates.
4. Achieve and exceed revenue goals within assigned market segments.
5. Proactively sell the hotel through telemarketing and face-to-face sales calls to secure new accounts and contacts.
6. Deliver presentations to travel agents and keep them updated on recent hotel changes.
7. Maintain comprehensive knowledge of all hotel activities, services, outlet hours, and menus, as well as city and regional events.
8. Organise and conduct familiarization tours of the hotel for potential clients and partners.
9. Negotiate contracts with clients, ensuring all necessary paperwork is completed before business is placed.
10. Respond to customer requests within 24 hours, resolving problems and complaints promptly and professionally.
What we’re looking for:
11. Bachelor of Science in Administration or Hotel Management degree is beneficial.
12. Tertiary qualifications relevant to Marketing or Sales would be an advantage.
13. Previous experience within a hotel sales environment in an internationally recognised hotel chain at managerial level within the GCC market.
14. Current/previous responsibility for key accounts and new business generation in premium markets.
15. Demonstrated ability to manage own and others’ tasks through to conclusion.
16. Ability to lead presentations, conduct effective negotiations and close deals.
17. High proficiency in English language oral and written skills
18. Ability to speak Arabic would be preferred
19. Highly organized, able to coordinate the efforts of others and manage multiple assignments and projects.
20. Knowledge of hotel PMS (HIS, Opera) and other industry related software programs would be advantageous.
21. Effective problem-solving skills.
22. Adaptable to and plans for the demands of a 24x7 hotel environment.
23. Ability to work to deadlines and maintain composure at all times.
24. Competent Word, Excel, PowerPoint and software packages.