Job Description
As a Senior Systems Administrator, you will assist and expedite the diagnosis and resolution of incidents and requests assigned to the Colleague Technology Support group following agreed service levels. The scope includes server, desktop, laptop, mobile phone technology, domain, security, and network services. We also have our very own Green room for live broadcasts that happen each quarter which we provide basic support.
For this role you will be reporting to the Colleague Technology Operations Manager, This role is based on site in London Victoria.
Important Responsibilities:-
1. Provide support across multiple technology platforms (Windows, MacOS, iOS and Android)
2. Help VIP Support staff provide onsite, remote, and occasionally at home support to VIP/Executives - after hours & on call work will be required on occasion
3. Support special events, large webinars, and associated technology needs
4. Identify issues to leadership or other IT teams to ensure the issues are resolved
5. Support enterprise solutions across Microsoft/Apple/Android device management platforms and Microsoft O365
6. Provide support for designing solutions using Intune, Azure, and JAMF.
7. Troubleshoot and reduce complex WAN/LAN issues, including those related to patch replication and deployment
8. Create Knowledge Base Articles for support teams for all covered services
Qualifications
Qualifications
9. Working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills to be successful in this role
10. Experience supporting Mac Devices (Jamf)
11. Excellent knowledge of ITSM processes , including ability to perform incident and problem management, using ITSM tools
12. Experience with network concepts, including IP addressing, DNS, DHCP, etc.
13. Experience with large implementations of Device management using tools such as JAMF, Intune (including co-management), SCCM, and others.
14. Must have experience working with Microsoft 365 suite of products
15. Experience with large event platforms (e.g. GoTo Webinar/Webcast, Teams Live Event, etc.)
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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