Aftersales Advisor Vacancy!
Our client, a reputable automotive dealership in Rochester, Kent, is seeking a highly motivated and experienced Aftersales Advisor to join their dynamic team. This is an excellent opportunity for a professional dedicated to delivering exceptional customer service and managing complex aftersales cases.
Benefits
* Competitive salary between £30,000 and £34,000 per annum
* OTE up to £36,000 with performance-based progression
* Flexible working hours, Monday to Friday with Saturday mornings
* Supportive team environment with career development prospects
* Opportunity to work within a well-established automotive dealership
Duties of the Aftersales Advisor
* Managing warranty claims and customer complaints efficiently and professionally
* Handling aftersales issues and resolving customer concerns to maintain satisfaction
* Using ticketing systems to document and collate relevant information accurately
* Coordinating with technical teams and management for warranty approvals or re-visits
* Following up with customers post-interaction to ensure satisfaction and retention
* De‑scaling tense situations and managing difficult conversations with tact
* Conducting reports and identifying opportunities for additional sales or service follow‑up
* Maintaining accurate records and documentation of all interactions and cases
* Supporting the team in implementing effective processes to enhance customer experience
Requirements
* Previous experience in a similar aftersales, warranty, or customer service role within the motor trade
* Confident in handling complaints and challenging claims
* Calm, professional, and capable of working under pressure
* Strong communication and interpersonal skills
* Commercial awareness with a customer‑focused approach
* Ability to manage multiple cases simultaneously and follow processes diligently
* Flexible to work full‑time hours, including occasional Saturdays
* Experience with ticketing systems and warranty procedures is advantageous
If you are seeking a rewarding role that combines technical knowledge with exceptional customer service skills, we encourage you
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