Job Description
We are currently recruiting for an experienced Housing Manager to lead the delivery of high-quality housing and neighbourhood management services across Kirklees.
This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services.
Key Responsibilities
* Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services.
* Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges.
* Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working.
* Plan, coordinate and allocate resources effectively to meet operational demands and service priorities.
* Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers.
* Prepare professional reports, complaints responses and communications for senior management, legal services and external partners.
* Provide leadership, coaching and support to staff, promoting high performance and continuous improvement.
* Contribute to policy development and ensure compliance with relevant housing legislation and best practice.
Requirements
* Previous experience in housing management, neighbourhood services or a similar leadership role.
* Strong knowledge of housing legislation, tenancy management and leasehold services.
* Experience managing staff, performance and complex casework.
* Excellent communication, report-writing and stakeholder management skills.
* Ability to analyse performance data and drive service improvements.
* CIH Level 4 qualification or willingness to work towards it is desirable.
* Enhanced DBS required.
To apply, please send your CV to Lynx Employment Services or contact us for further information.
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