We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes.
This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners.
The Role
·Carry out tenancy audits, welfare visits, and estate inspections across a defined patch
·Identify safeguarding concerns and support needs, making referrals where necessary
·Manage tenancy changes, assignments, successions, and introductory tenancy reviews
·Investigate and resolve tenancy breaches, including unauthorised occupation and subletting
·Respond to and manage anti-social behaviour cases, working in partnership with other agencies
·Support new tenants through tenancy sign-ups and settle-in visits
·Ensure accurate case management and record-keeping
·Attend court hearings, case conferences, and panels where required
·Work collaboratively across housing, legal, enforcement, and community safety teams to deliver joined-up services
·Deliver excellent customer service and maintain high standards of professionalism at all times