IT Field Engineer (Previous Relevant Experience Required), Crawley, West Sussex
This role is based in Crawley, West Sussex, and requires prior relevant experience in the IT field. The successful candidate will join Telent, a leading technology company, and will need to obtain Garda clearance to work in Ireland. The position involves traveling to customer sites and our Dublin head office as needed.
Responsibilities include:
1. Assisting with the installation of equipment and materials using the latest contract manuals and procedural documents, adhering to quality and time standards under the guidance of the Project Lead Engineer / Field Engineer.
2. Providing technical support for installed solutions, including break/fix support.
3. Escalating ongoing incidents of similar nature to Problem Management via Senior Engineers.
4. Reviewing open incidents daily, managing workflow, and closing incidents efficiently.
5. Possessing IP experience and knowledge of network infrastructure products and PCs is preferred.
What Telent offers:
* Career development across sectors, roles, technologies, and customers.
* An inclusive culture that values diversity and encourages authentic self-expression.
* Benefits including a company vehicle, medical insurance, 34 days holiday (including public holidays) with buy/sell options, pension scheme, family-friendly policies, occupational health support, and discounts through Telent Reward scheme.
About Telent:
Telent specializes in the design, build, support, and maintenance of mission-critical communications and digital infrastructure across the UK. With over 3,000 dedicated employees, we aim to connect communities and improve everyday life through innovative technology.
Our values:
* Be Inclusive
* Take Responsibility
* Collaborate
* Be Customer-focused
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