Join to apply for the Retail Optical Assistant role at Vision Express.
Role overview
As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and possibly conducting pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.
Your main goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits well and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by offering tailored, effective service that maximizes their visual potential and enhances their lifestyle.
We are open to discussing flexible working hours to suit your lifestyle, whether to accommodate personal commitments or preferences.
Who are we?
Vision Express operates over 550 stores across the UK and Ireland, offering diverse working environments from busy city centers to coastal locations. We are part of the EssilorLuxottica family, a global leader in eyewear and lenses, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.
Who is the perfect candidate?
* Provide excellent, personalized customer service and address customer needs and concerns.
* Communicate effectively, translating professional terminology into understandable language for customers.
* Maintain accurate customer records, prescriptions, and requirements with attention to detail.
* Work well as part of a team across the store.
* Handle pressure and challenging situations in a fast-paced retail environment.
* Be confident, passionate, driven, and enthusiastic.
* Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them effectively.
* Keep the store organized and visually appealing according to marketing guidelines.
Additional benefits include sales bonuses, pension scheme, life assurance, free eyewear, involvement in charitable initiatives, discounts, employee assistance programs, generous holiday entitlement, health benefits, community engagement, and lifestyle perks.
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