Overview
Join the Royal Academy of Arts as a Hospitality Trainer and help elevate guest experience across London’s most iconic venue. In this full‑time role, you will collaborate with venue managers to design, deliver, and audit training programmes that reflect the venue’s luxury brand and operational excellence.
Key Responsibilities
* Champion a culture of excellence in guest experience across several London venues.
* Design and deliver training programmes that elevate service standards and reflect the expectations of our clients and guests.
* Collaborate closely with venue managers to deliver consistent operational excellence and staff engagement.
* Oversee recruitment, onboarding, and training to ensure alignment with brand values and compliance standards.
* Conduct regular service audits and translate guest feedback into continuous improvement actions.
* Develop and embed SOPs that support operational efficiency and service quality.
* Work with the UK Training Academy Manager to craft bespoke training for the Royal Academy of Arts and other key venues.
* Partner with marketing and events teams to align guest experience with the character and prestige of each occasion.
* Report on performance trends and present actionable insights to senior leadership.
What You’ll Bring
* A background in luxury hospitality or events, ideally within London’s most renowned venues, hotels, or cultural institutions.
* Proven experience in leading, training, and inspiring diverse, guest‑facing teams.
* A confident communicatorwith exceptional attention to detail and personal presentation.
* Strong understanding of service delivery, guest experience design, and operational excellence.
* Data‑driven mindset with the ability to translate insights into improvements.
* A hands‑on approach with flexibility to travel across London venues and attend key events when needed.
* A passion for hospitality and the pursuit of excellence.
What You’ll Gain
This is an opportunity to make a lasting impact at one of London’s most celebrated cultural landmarks while shaping the standard of guest experience. You’ll benefit from competitive pay, a performance bonus, a comprehensive benefits package, wellbeing resources, and exclusive discounts – all designed to support you in thriving personally and professionally.
Apply Now
Apply now to join Sodexo Live! at the Royal Academy of Arts – where excellence in hospitality meets excellence in art.
#J-18808-Ljbffr