Job summary
An exciting opportunity has arisen atPendle View Medical Centre in Brierfield Lancashire for an enthusiastic MedicalReceptionist/Patient Care Navigator to join our busy, but supportive team.
Main duties to include dealing withincoming telephone calls confidently and signpost patients to the appropriateservice or healthcare professional in a courteous, efficient, and effectiveway.
To be able to process appointmentrequests from patients by telephone or by the relevant NHS approvedcommunication tool, following the Care Navigation protocol.
Will need to deal with generalenquires, liaising with clinicians and other members of staff.
Involve some administrative duties asrequired.
Experience within General Practiceand the ability to use EMIS Web software would be desirable.
Must demonstrate excellent IT skillsand proficient in Microsoft Office applications is essential.
We are looking to recruit an efficient, and enthusiastic person one 25 hours a week on a rota basis.
The hours of work will be over 5 days and between 08:00am and 6:30pm per day on a rota which may change at short notice to cover sickness and annual leave. Cover for extended hours from pm until one evening per week.
Main duties of the job
The suitable team-worker will need excellent customer service/communication skills and also be flexible for any sickness/holiday cover in a very busy, computerised surgery which is open 8am plus extended hours until on a rota
Previous experience desirable, though not essential as training will be provided.
Clerical and keyboard skills are essential.
About us
We are a 4 partner practice with 7600 diverse patients, with a team of sessional GPs, a salaried GP, Physician Associates, Advanced nurse practitioner, Nurses, Health Care Assistants, Clinical Pharmacist, Psychology Associate receptions and admin teams. We are a research practice with 2 research nurses. We train doctors to become GPs and we have doctor and nurse students from UCLAN
Opportunity to join NHS Pension Scheme
Job description
Job responsibilities
JOB SUMMARY
1. Main duties to include dealing withincoming telephone calls confidently and signpost patients to the appropriateservice or healthcare professional in a courteous, efficient, and effectiveway.
2. To be able to process appointmentrequests from patients by telephone or by the relevant NHS approvedcommunication tool, following the Care Navigation protocol.
3. To provide a professional and comprehensive information support service to the practice team.
4. The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
5. The post holder must gain a working knowledge of clinical coding and the QOF reporting system.
6. To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.
Person Specification
Qualifications
Essential
7. Good standard of education
Desirable
8. GCSE grade A to C in English and Maths
Experience
Essential
9. Experience of dealing with the public
10. Good written and oral skills
11. Excellent telephone skills
12. Good IT Skills
13. Excellent communications skills
14. Ability to work under pressure
15. Initiative and common sense
16. Self-Motivator
17. An understanding, acceptance and adherence to the need for strict confidentiality
Desirable
18. Previous work experience in General Practice with a knowledge of clinical coding/Emis Web
19. Previous work experience involving dealing with the public or customer care in a reception environment
20. A demonstrable commitment to professional development
21. Experience of routine administration tasks filing, record-keeping
Additional
Essential
22. Ability to work as part of an integrated multi-skilled team
23. Able to work in a changing environment
24. Having a 'Can do' attitude
25. Enthusiasm for the job
26. Interest in the work of medical receptionist
27. Friendly and approachable
28. Flexibility of working hours
29. Tidy appearance
30. Personable
31. Caring
32. Honest
Desirable
33. IT skills
34. Knowledge of microsoft products