Recruitment Coordinator at National Grid Electricity Distribution
An opportunity is available for an Electricity Network First Responder to join us in Gloucester to cover the Gloucestershire region.
Our electrical engineers are the backbone of our organisation because you play a pivotal role in restoring electricity supplies for our customers. Working alone, you are often the first person our customers might meet and in this role we also hope you will be the colleague that resolves their issue on site for them. You will have strong links to other Field Operations teams who can support onsite when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience.
Responsibilities
* Work 37 hours a week and, subject to business need, undertake standby duties to provide coverage for our customers 24/7.
* Respond to customer incidents such as loss of supply at their property, safety concerns on our network, carrying out asset inspections or fitting meter isolator switches.
* Provide onsite solutions and an exceptional customer experience.
* Collaborate with Field Operations teams when necessary.
Qualifications
* Recognised Level 2 Electrical qualification (NVQ/City and Guilds).
* Full, valid UK/EU driving licence.
* Experience in electrical installation for commercial & domestic property.
* Customer facing roles previously with excellent customer service and communication skills.
* Understanding of ESQCR & Electricity at Work Regulations and commitment to health & safety.
* Desirable: holding a NRSWA qualification or understanding of NRSWA legislation.
* Ability to live within approximately 60 minutes of the depot you are applying for.
Benefits & Pay
National Grid provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Subject to business need, there may be opportunity to broaden your duties depending on your skill set to carry out switching at HV. You will be eligible for an annual allowance for this additional work.
Additional Information
National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.
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