Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Qualifications
1. 3+ years experience in a client-facing/account management role with at least 2 years of managing a dedicated book of business
2. Business savvy with consultative, problem solving, and issue resolution skills
3. Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
4. Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
5. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
6. It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
7. Knowledge of Email Marketing or the aptitude to learn it quickly and independently is required.
8. Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.
9. The ability to thrive in a fast-paced environment
10. Experience with SaaS & marketing automation software is a huge plus.
11. Some travel required (up to 15%)
Responsibilities
12. You are expected to be engaging customers whether it's virtual or in person. This means you will be expected to engage in various forms of in person and video engagements that require your full presence to drive the best relational experience for customers. During virtual engagements (live or async) cameras should be on unless the customer specifically asks for cameras to be off.
13. Manage 50 - 80 customer relationships. Some of your customers will be new, while others may have been using Intuit Mailchimp for several years.
14. Be accountable for the retention and growth of your customers.
15. Build and foster relationships with key decision makers and stakeholders across multiple customer teams
16. Engage customers in strategy conversations to derive maximum value from their investment in Intuit Mailchimp
17. Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success
18. Monitor customer health and create risk mitigation plans where needed
19. Resolve customer inquiries by aligning customers with the right resources
20. Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency.
21. Partner with different teams at Intuit Mailchimp to 'solve for the customer', including onboarding, up-sell, and contract management. Along the way, you will get to know Intuit Mailchimp's software incredibly well and help your customers fully adopt the platform.
22. Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more Intuit Mailchimp products and services to ensure customer retention and growth
23. Understand technical roadblocks and make recommendations on solution implementation and core integrations using Intuit Mailchimp to overcome them