Customer Service Representative - Hatfield
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same?
This role is perfect for someone who enjoys speaking with customers, handling inbound and outbound calls, and building relationships while ensuring a seamless experience from start to finish.
* Location: Hatfield
* Office-based role
* Full Time: 37.5 hours per week
What You’ll Be Doing:
* Managing inbound customer service calls and emails, ensuring queries are handled efficiently.
* Setting up new customer profiles, updating customer details, and advising customers of new product ranges.
* Contacting new customers who have enquired about the service to discuss product options.
* Handling customer queries professionally and in line with company procedures.
* Providing administrative support, including issuing customer documents and managing email communications.
* Maintaining strong relationships with key stakeholders to ensure high service levels.
What We’re Looking For:
* Proven experience in a customer service or sales role, ideally within a contact centre environment.
* A confident communicator who can identify opportunities to cross-sell and up-sell.
* Ability to build rapport quickly and communicate effectively, both verbally and in writing.
* Strong problem-solving skills and a proactive approach to customer queries.
* Excellent attention to detail and ability to manage multiple tasks.
This vacancy is being advertised by SRM Recruitment - Welwyn Garden City office.
If you are interested in this role or similar positions, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.
Our Welwyn Garden City team specializes in permanent, temporary, and contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain.
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Created on 02/05/2025 by TN United Kingdom
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