Join Our Growing Team as a Customer Service & Administration Coordinator
Working Connections is proud to partner with a thriving Waste client based in Bean, a family-run business experiencing steady growth year after year. They are looking for a dedicated Customer Service / Administrative Candidate to become a vital part of their team and help elevate their customer experience.
If you're seeking an exciting new challenge in a supportive environment where staff are truly valued, this could be the perfect opportunity for you
About the Role:
* Manage the main email inbox and forward relevant account-related emails to the team
* File emails once dealt with
* Answer phone calls professionally and promptly, transferring calls to the relevant person
* Schedule deliveries and collections via the CRM portal
* Update and maintain system information such as contact details and stock changes
* Log site terminations and pass details to the appropriate team member
* Record transport complaints and resolve customer issues on-site (e.g., wrong bags, full bins, water accumulation)
* Assist in creating legal documentation and send consignment notes on request
* Book vehicles and drivers for site security and scheduled collections
* Contact customers on bank holidays to reschedule, if necessary
* Other office duties as needed
Important: The role requires driving due to the location, which is very close to Bluewater Shopping Centre.
What We Offer:
* Salary: £24,000
* 20 days holiday + bank holidays
* Monday to Friday | 09:00 - 17:00
* Full training and support in a friendly, family-oriented environment
Requirements:
* Minimum of 2 years' experience in an office role
* Excellent communication and organizational skills
* Ability to handle multiple tasks accurately and efficiently
* Full clean driving license
Note: If you haven't received a response within 5 working days, unfortunately, your application has not progressed to the interview stage.
Your CV will be forwarded to the client for consideration.
Job Type: Full-time
Pay: £24,000.00 per year
Benefits:
* On-site parking
Work Location: In person