Are you organised, proactive, and comfortable switching between the warehouse floor and client communications?- The Launch Pad Group is a fast-growing 4pl partner for ambitious e-commerce brands across the UK, EU, and US. We deliver seamless D2C, B2B, and FBA fulfilment and we're looking for a Warehouse Operative / Account Manager (Hybrid Role) to join our team in Rayleigh. What you'll do: Handle daily warehouse duties, including goods in, replenishment, and space optimisation. Ensure stock accuracy and smooth operations using our WMS system. Act as the main point of contact for clients via Slack, building strong relationships. Manage client queries, including claims, courier issues, and service updates. Run regular catch-ups with clients to ensure they have everything they need to grow. What we need from you: Previous warehouse experience (3PL background is a bonus). Strong experience using a Warehouse Management System (WMS). Excellent communication skills, written and verbal. Confidence managing client relationships and problem-solving. Proactive, adaptable, and able to manage multiple priorities. Why join us: Competitive salary with discretionary bonuses. 28 days holiday + bank holidays, pension, parking, and free Friday lunch. The chance to make a real impact in a fast-growing fulfilment company. A supportive, energetic team where no two days are the same. Reports to: Warehouse Manager Job Type: Full-time, hybrid warehouse/account management role
Job Types: Full-time, Permanent
Pay: £27,500.00-£29,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Work Location: In person