Pay, benefits and more:
We’re looking to offer a salary of up to per annum and 13 days annual leave (including bank holidays). Your benefits package includes, a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
Handling customer enquiries via our call management system with accuracy and care
* Investigating and resolving issues promptly within service guidelines
* Managing urgent orders, returns, and complaints with empathy and efficiency
* Liaising with internal departments to ensure smooth communication and service delivery
* Maintaining customer profiles and proactively managing service changes
What you need to succeed at GXO:
Excellent communication skills – both written and verbal
* Strong organisational and time management abilities
* A customer-focused mindset with a proactive approach
* Team player with a positive attitude and a willingness to learn
* Good IT skills (Word, Excel; bespoke systems experience is a bonus)