Salary: £25,500 - 27,000 per year Requirements: I expect you to have at least one year's equivalent work experience in an IT Support or Managed Service Provider environment. You should possess excellent problem-solving skills and work in a logical, methodical style, with the ability to identify root causes and implement controlled changes. Strong organizational skills are essential, and you must be able to manage and prioritize multiple tasks simultaneously. I am looking for someone who is driven to learn new technology and self-improve, with an understanding of ITIL best practices. Additionally, experience with O365, strong network troubleshooting skills, firewall experience, Microsoft Azure, and SD-WAN is required. Responsibilities: In this role, you will respond to email and phone support requests to maintain the operation of our customers' computer systems at an agreed level. You will provide 1st line technical support across our customer base through phone or email. You will be responsible for both reactive and proactive maintenance activities and will contribute to IT projects when required. It is important to follow agreed processes and procedures for our support team while maintaining all IT service documentation. Technologies: Azure Firewall Support ITIL Network Office 365 Cloud Active Directory Hardware Microsoft 365 VMware Windows More: We are a growing Managed Service Provider (MSP) providing IT support and solutions to businesses throughout the UK. We are looking for an enthusiastic Level 1 IT Support Engineer to join our friendly and dynamic support team, delivering remote support to our customer base. You will have opportunities for career progression along with benefits including a company pension, a health and wellbeing program, and on-site parking. Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider. We are committed to quality, transparency, and responsible recruitment practices, adhering to the standards of the Guild of Quality Employment Agencies. last updated 4 week of 2026