Overview
JOB TITLE: Emergency Response Support Worker (Carers Emergency Response Service)
EMPLOYMENT STATUS: Fixed Term Maternity Cover (37 hour contract)
RESPONSIBLE TO: Senior CERS Officer/CERS Manager
SALARY/RATE: £12.74 per hour (Plus additional payments for standby)
Location: Head Office location – Pinewood, Bell Heath Way, Woodgate Business Park, Birmingham, B32 3BZ
Posting: Job posted 1 October 2025; rolling recruitment process.
Employer: Midland Mencap
Summary: The Emergency Response Support Worker is accountable for the provision of emergency care and support services as well as pre-planned appointments, as required by the clients of CERS.
Responsibilities
* Provide emergency and pre-planned care and support services in line with client Care & Support Plans and Risk Assessments.
* Respond to emergency call outs on a rota basis, in accordance with Midland Mencap’s policies and procedures.
* Remain available to respond to emergencies as required by the CERS service.
* Maintain contact with the On-Call Service to report concerns.
* Receive and attend to emergency calls on a rota basis; attend to clients’ emergency needs in a timely manner.
* Liaise with other professionals to signpost to relevant services.
* Complete initial assessments and ongoing reviews of care and support plans and risk assessments to produce an Emergency Care & Support Plan if needed.
* Undertake duties consistent with the objectives of the post as required by the Manager.
* Ensure compliance with Midland Mencap policies and procedures related to domiciliary care services.
* Complete all documentation as required and provide timely, accurate reports on client services as required by management.
* Attend staff meetings, training and appraisal sessions; maintain client confidentiality.
* Deal with telephone enquiries; basic experience in the use of computers and IT equipment.
Health & Safety
* Ensure Health & Safety requirements of the organisation and relevant legislation are met.
* Use safe working methods to maintain safe working conditions and welfare of others.
Other
* Demonstrate and promote Equal Opportunity principles; do not discriminate on grounds of gender, religion, nationality or sexual orientation.
Special Conditions
* Role operates 365 days per year; may require working outside normal hours (8.30am–5pm) on a rota basis including evenings, weekends, and bank holidays to meet client needs.
* Work under the direction of the Senior CERS Officer and accommodate reasonable requests related to client amenity and security.
* Provide own reliable transport to shifts.
* Abstain from alcohol or illegal drugs during shifts; avoid intoxication or impairment.
* Do not leave a client unattended unless requested by the CERS Manager/On-Call.
* Undertake relevant training; comply with Equal Opportunities Policy.
* Do not smoke during shifts.
* This job is exempt from the Rehabilitation of Offenders Act.
* Enhanced Disclosure with the Criminal Records Bureau, POCA and POVA checks required; applicant covers the cost.
Experience, Skills & Qualifications
* Experience: Desirable – practical experience in the delivery of personal care.
* Essential skills & ability: Verbal and written communication; organisational skills including record keeping; ability to work independently and in a team; ability to provide sensitive and appropriate personal care to men, women and children; awareness and willingness to meet needs of people from different religious and cultural backgrounds; non-judgemental service delivery; basic experience in computer use.
* Training: Essential – willingness to undergo training; NVQ Level 2 in Health & Social Care.
* Education/Qualifications: Current Driver’s Licence essential with own vehicle and business cover insurance.
Application Instructions
* Please complete and attach the following to your application: either the Application Form or your CV; The Equal Opportunities Form.
* Word Document Format: Application Form Word; Equal Opportunities Monitoring Word.
* PDF Format: Application Form PDF; Equal Opportunities Monitoring PDF.
Notes
This is a rolling recruitment process. Applications will be reviewed as they are received; interviews may take place at any time. The post will close once a successful candidate is appointed, so apply soon.
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