Are you passionate about delivering outstanding customer service?
We're looking for a proactive, detail-oriented Customer Service Advisor.If you thrive in a fast-paced environment, enjoy solving problems, and take pride in building strong relationships with customers, wed love to hear from you.
The Role As a key member of the Customer Services team, youll be the first point of contact for retail partnershandling inbound calls, processing orders, and resolving queries efficiently and professionally. You'll collaborate closely with internal teams and external distribution partners to ensure exceptional service is always delivered.Responsibilities
* Answer inbound calls regarding orders and general enquiries
* Process customer orders
* Issue invoices, order acknowledgements, and manage admin tasks
* Liaise with warehouse and distribution teams to ensure timely delivery
* Manage and resolve customer complaints with professionalism and accuracy
* Maintain up-to-date customer records
* Support the field-based sales teams
* Adhere to company policies and procedures
Critical Qualities
* Strong verbal and written communication skills
* Highly organised with excellent time management
* Confident using Microsoft Office
Desirable Skills
1. Previous experience in a customer service or call centre environment
2. Experience workin...