Account Director – CRM & Data‑Led Marketing Agency
Location: Bristol (Hybrid – 3 days per week in office)
Salary: £42,000 – £55,000
We’re partnering with a well‑established, pure‑play CRM and data‑led marketing agency working with some of the UK's most recognisable consumer brands across entertainment, hospitality, retail and travel. Following a recent acquisition by a global CRM group, the agency is entering an exciting growth phase and is investing heavily in its client services function.
Role Overview
Reporting into a Senior Account Director, you will own the day‑to‑day running of several high‑profile accounts, acting as the main client contact while shaping strategy and overseeing delivery.
* BAU CRM programmes (creative and development‑heavy)
* Project‑based CRM campaigns
* Data strategy, lifecycle marketing and loyalty programmes
You will translate client objectives into clear scopes of work, present recommendations and project plans to senior stakeholders, and, if applicable, provide line management to delivery teams.
Key Responsibilities
* Own day‑to‑day client relationships and delivery
* Lead CRM and data‑led campaign planning and execution
* Scope projects and manage approvals with clients
* Present strategy, timelines and creative solutions with confidence
* Work closely with internal creative, tech and data teams
* Support consultative CRM initiatives including loyalty and lifecycle programmes
* Balance BAU work alongside fast‑moving, short‑term projects
About You
* Currently an Account Director or a Senior Account Manager ready to step up
* Experience in CRM, digital or data‑led marketing (pure CRM not essential)
* Background working with large, well‑known brands
* Comfortable in a fast‑paced agency environment
* Confident communicator with strong client‑facing presence
* Personable, proactive and commercially minded
Location & Package
* Bristol (office is a short walk from Temple Meads)
* Hybrid working – 3 days per week in the office
* Salary range: £42,000 – £55,000
Interview Process
* Initial culture‑focused screening
* Competency‑based interview with senior leadership
* HR behavioural interview
* Task presentation to panel
Find out more and apply via the link below.
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