Better places, thriving communities.
Job Title: Compliance Support Analyst
Salary: £28, to £30, per annum
Contract Type: Full time, Permanent
Hours: 40 hours per week
Shift Pattern: Monday to Friday, 7:30am – 4:00pm (40 hours/week, half-hour unpaid lunch)
Additional: Every third Saturday, 8:00am – 12:00pm (paid overtime, remote working)
Location: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES (However there is flexibility and remote working included to be arranged.)
As a Contract Support Analyst within the Retail Cleaning Compliance team, you will play a vital role in ensuring service excellence by supporting regional teams in meeting contract KPIs through effective data management and reporting. Your responsibilities will include resolving asset and maintenance issues, producing accurate reports using the QFM CAFM system, and presenting performance metrics in clear formats for senior management. You'll collaborate across teams to promote best practices, enhance compliance, and support the development of data governance frameworks. The role demands strong analytical skills, advanced IT proficiency—particularly in Excel and Power BI—and a solid understanding of asset data. You'll need to be a confident communicator, capable of engaging with senior stakeholders, and demonstrating adaptability and emotional intelligence. Ideal candidates will be detail-oriented, self-motivated, and able to manage multiple priorities under pressure. A customer-focused mindset and a logical, results-driven approach are essential to succeed in this dynamic role.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .