This range is provided by deverellsmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Reporting: to Front of House Manager
Night Social Host (Receptionist)
Member-focused. Process-driven. Community-minded.
Reporting: to Front of House Manager
What you'll do
* Welcome and support members and guests who arrive during your shift, verifying ID and offering information where needed.
* Manage late check-ins and early check-outs, including inspections, deposits, and smooth handovers.
* Respond with empathy to any concerns raised overnight, escalating as needed and ensuring a follow-up is passed on to the day team.
* Offer a calm, confident presence throughout the night, maintaining safeguarding and communication protocols.
Reception Administration
* Complete daily check-in and check-out procedures using internal platforms.
* Track and update data across shared cloud folders, master trackers, and booking systems.
* Maintain accurate records of agreements, payments, deposits, and guest documentation.
* Respond to late-night emails or messages, ensuring key updates are passed on via handover.
* Log and process lost property in line with company policy.
* Assist with administrative tasks assigned by the FOH Manager, GM, or Head of Community.
Operational Support (Overnight Duties)
* Carry out building walkthroughs (twice per shift) to check all communal areas, including fire exits, gym, plant rooms, and social spaces.
* Monitor and ensure Reception and shared spaces are clean, safe, and secure at all times.
* Review CCTV footage if requested by the FOH Manager or GM.
* Support with any urgent maintenance escalations, and log non-urgent requests for the day team.
* Register and monitor any non-resident visitors in line with access and safety policies.
* Ensure Reception equipment (computers, phones, iPads, radios) is functional and fully charged for the morning team.
* In the event of emergency incidents — such as a fire alarm, severe leaks, or security breaches — follow escalation protocols and perform Out Of Hour callouts as outlined in our Emergency Procedures. Full training will be provided.
Compliance & Communication
* Follow all overnight SOPs, checklists, and internal guidelines to maintain a safe and consistent service.
* Complete required training and compliance tasks within deadlines.
* Write and pass on clear, detailed handovers to support the day team.
* Stay aligned with new updates and procedures through team training and internal communication.
What you'll bring
* Previous experience in hotel hospitality, co-living, serviced apartments, or aparthotel reception.
* Reliability, calm under pressure, and the ability to work independently overnight.
* Strong communication and good judgment in handling sensitive or urgent situations.
* A warm, professional manner with a focus on clarity and care.
* Intermediate computer skills and comfort using admin/booking systems.
* High attention to detail and a proactive, solutions-focused approach.
* A desire to contribute to a welcoming, well-run space even when the lights are low.
The Package
* Salary: £29,000 per year, plus a £1,000 annual bonus paid annually - we believe great work deserves recognition.
* Hours: 4 days on, 4 days off - full-time rotation (8pm-8am), including weekends. Plenty of time to rest, recharge, or explore.
* Holidays: 20 days per annum including bank holidays
* Perks & Benefits:
o Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities
o Welcome to join our weekly events programme — from creative workshops to social mixers, you are part of the community too
o (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.)
You'll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space—for our members and for each other.
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