Location: North East England (Office-based with regular client site visits)
Type: Full-time, Permanent
Overview
An established and growing IT services provider is looking to hire an IT Support Engineer to join a close‑knit technical team supporting a diverse client base. This is a hands‑on role offering a mix of office‑based support and regular on‑site work, making it well suited to someone who enjoys variety and direct client interaction.
You’ll act as the first point of contact for users, resolving day‑to‑day technical issues while building strong relationships through clear, professional communication. The role also offers structured development, with a clear pathway into a field engineer position for someone looking to progress.
Key Responsibilities
* Provide first‑line support via phone, email and ticketing systems
* Log, prioritise and manage tickets with accurate updates and clear documentation
* Troubleshoot and resolve issues across Windows, macOS, printers and peripherals
* Administer Microsoft 365 including Outlook, OneDrive and SharePoint
* Monitor RMM tools, respond to alerts and carry out remote fixes and patching
* Set up new users, manage permissions and maintain IT asset records
* Support basic server and infrastructure tasks under guidance
* Assist with VoIP setup and troubleshooting where required
* Escalate issues in line with SLAs and follow through to resolution
* Attend client sites for scheduled or urgent support, representing the business professionally
Requirements
* Experience in an IT support role with ownership of tickets through to resolution
* Strong customer service mindset with clear and professional communication
* Hands‑on experience with Microsoft 365 administration
* Confident troubleshooting across Windows and macOS environments
* Understanding of SLAs, ticketing systems and prioritisation
* Full UK driving licence and willingness to travel to client sites
* Exposure to Windows Server, Active Directory or basic networking
* Experience with VoIP systems
* Familiarity with Datto RMM or similar remote monitoring tools
* Industry certifications such as CompTIA, Microsoft or ITIL
What’s on Offer
* Salary up to £29,000 plus £300 monthly car allowance
* Mileage paid at 45p per mile
* Clear progression into a field engineer role
* Structured training and certification support
* Supportive team environment with strong processes and documentation
Apply
If you’re an IT Support Engineer looking for a role with real variety, strong development opportunities and clear progression, apply now or get in touch for a confidential discussion.
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